HowCashForDiamonds.co.uk is a company within Jewellery Cave Ltd and enables us to trade under the various brands we promote; Jewellery Cave Ltd is registered in England & Wales 6616633, whose registered address is 2nd Floor, Gadd House, Arcadia Avenue, London N3 2JU
These Terms and Conditions shall be governed by the Laws of England and Wales and are the basis for the establishment of relations between “you” and “us”.
Our provisional offer is based on your original description, on the assumption that the description provided is completely accurate, we value the goods in faith as falls within prevailing market rates and according to accepted industry standards.
Our provisional offer is not contractually binding.
Upon receiving your goods, it will be compared to your original online description to confirm they match.
By sending us your property you agree to us testing the diamonds.
If we find a variation in your original online description which affects the valuation of the offer, we reserve the right to adjust the offer either upwards or downwards, depending on our valuation compared with your original description.
Conditional offers are subject to contract, and are not legally binding until after we have physically inspected the items, confirmed to you verbally or by email, phone or written letter.
How Cash for Diamonds can provide basic packaging for your items which comprise an insert envelope and Royal Mail Special Delivery tamper proof bag. It is your responsibility to ensure that your items are securely and appropriately packaged, including the use of additional and/or item specific packaging. How Cash for Diamonds cannot be held responsible for damage to items sent in inappropriate packaging.
Our nominee to act as your shipping agent for your property is Royal Mail. The Royal Mail Special Delivery Service provides insurance cover for loss or damage to Your Property in transit, up to a market replacement value of £2,500.00. If you think the market replacement value of your goods is more than £2,500.00, it is your sole responsibility to take out additional insurance for that part of the market replacement value which exceeds £2,500.00. If you choose to despatch goods of a replacement value exceeding £2,500.00 via the Royal Mail Special Delivery Service without arranging any additional insurance cover, you agree that you are doing so at your own risk, and that you will have no claim on us and/or the Royal mail for any amount exceeding £2,500.00 of the replacement value of any goods lost, damaged or devalued in any way in the course of The Royal Mail Special Delivery Service. See www.royalmail.com/ special delivery page
You agree that we (How Cash For Diamonds) are not liable in any way if Royal Mail refuses any insurance claims in relation to Your Property.
While we will provide you with information that we have to help you in any dispute or claim that you may have with your shipping agent, we cannot be held liable for any failure in the shipping agents performance or of its obligations to you. Under the Data Protection act we will not have access to your claim against the shipping agent and we cannot act on your behalf in any part of the claim or dispute with the shipping agent.
It is your responsibility to obtain and retain the receipt for proof of postage and unique tracking number from the Post Office when sending your items to us, see www.royalmail.co.uk / special delivery page.
Our in-house diamond experts have between them 50 years experience within the diamond and jewellery industry. This gives the assurance that we are well placed to offer you the best possible price within the market for your goods. Our process is transparent, friendly, safe and quick. All your goods sent to us are all fully insured whilst in our possession under our Jewellers Lloyds of London Insurance Policy.