How It Works

  1. 1. If you go to our “GET AN ESTIMATE” form and enter all the required details into the form, we will give you a very clear indication of what we will pay you.
  2. 2. Once you have completed the form, we will send you a fully insured diamond pack. Upon receipt of your diamond pack, please put your precious goods in the jewellery pouch inside the fully insured envelope. Then take it to the post office, and keep the special delivery copy. We have had over ten thousand parcels in the last six years, and never one has ever gone missing. You will also be able to track online from Royal mail the delivery of your parcel to us.
  3. 3. When your parcel arrives with us, we will open it carefully, and then work out the value of your diamond or diamond jewellery.
  4. 4. Every parcel that arrives, we make a point of phoning you on the day of its arrival, to put your mind at ease that it has arrived, and so that we can make you a proper offer, which hopefully you are happy to accept.
  5. 5. Once you have accepted our offer, we will ask you for your bank details, and we will do a bank transfer by 4pm the same day into your bank account.
  6. 6. If you do not wish to accept our offer, you will have to pay for post & packaging £10 for us to return the item fully insured back to you.
  7. 7. If you need the money urgently, it may be easier if you send your goods without our free diamond pack as this whole process is 2 – 3 days before you may get our diamond pack. Whereas if you send your goods today we will receive tomorrow and you, we have the money in your account from you posting to us receiving the money into your account within 24 hours. Please address to HCFD, 48B Hendon Lane, Finchley, London N3 1TT. And if you wish to telephone us 020 8446 8538 to tell us that you are sending your goods then we will give priority when it arrives. Please make sure you send by Special Delivery.
  8. 8. If what you are sending in, transpires not to be a natural diamond and it is a Cubic Zirconia, Lab Created, Moissanite or an Enhanced Diamond, then we will have to charge you the fully insured Royal Mail fee plus packing which is a total of £15 for returning it back to you and for using the prepaid pack as we do not buy them. Also, we do not accept any GIE or AIG certified diamonds. You cannot use our prepaid pack to send any I1-I3 quality diamonds as we do not pay for the postage either way for any diamonds that are I1- I3 quality. You are most welcome to send it yourself via Royal mail delivery.

Contact Our Experts

Our in-house diamond experts have between them 50 years experience within the diamond and jewellery industry. This gives the assurance that we are well placed to offer you the best possible price within the market for your goods. Our process is transparent, friendly, safe and quick. All your goods sent to us are all fully insured whilst in our possession under our Jewellers Lloyds of London Insurance Policy.


We're proudly accredited by

The Jewellery Cave group of companies

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